Famous Brands Online Manual
Famous Brands Online Manual
1. Logging onto FB Online:
FB online can be accessed on
www.fbonline.co.za. Each store has a unique login name and password to place an
order. You will be required to change the password with your first log in.
You will also need the secondary
password to access ‘My Account’
function on FB Online. This will your
existing password with ‘acc’(lowercase)
appended at the end.
2. Placing an order:
The order screen is divided into
Bakery , Warehouse / Dry goods, Ice Cream
and Butchery and will only display the items available for specific
Brands & Region (i.e. Debonairs will only see items available for Debonairs).
Orders can only be placed on FB
Online between 8:00am and 3:00pm on specific ordering days. An additional order
can be placed a day before delivery between 8:00am and 10:00am with maximum five
(5) lines provided the original order was placed.
To place an order, simply go to the
required business unit, select the required delivery date (it is pre-populated
with delivery dates available as per the current delivery schedule). Enter the
required quantity next to the required item. The items are divided in sub
categories and grouped accordingly.
1 . Save
your order by pressing the ‘Save Cart Button’. Orders
saved this way are available for editing by pressing the
‘Load Cart’ button. Note that saved
orders will not pull through to our system .
2. Commit your order by pressing the ‘Commit Button’ which will pull through to
our financial system immediately. You will be asked to confirm.
To view a previous completed order
press ‘Load Order’. This can then be
edited and saved or committed as a new order.
When you press
‘OK’, an order confirmation /
proforma will be generated with your order / reference number. Please print the
order confirmation for record purposes. Order number eComm0000…….
When making enquiries, please give
us the order number(eComm00……) for easy traceability. The average quantity
ordered on FB online will be displayed next to each item. The order will then
pull through to our systems.
3. Stock Sheets
Stock sheets can be printed from the
FBOnline order form by pressing the ‘Print Stock Sheet’ button.
4. My Account:
By using the secondary password you
will be able to access My Account on FB Online. It will give you access to My
Account, My Orders, My Password.
a) My Account:
See account status, as well as
invoices, credit notes, debit notes and payments captured to your account.
You can select a date range for
transactions. You will be able to see the outstanding balance, last invoice
amount and last payment amount. You also have the ability to select an invoice /
credit note to view the details.
You also have the ability to select
an invoice / credit note to view the details. It will display a copy of the
transaction on a separate window.
The payments captured to your
account can also be viewed and again you can select the date range required. It
will default to give you the last 4 transactions:
b) My Orders:
This will display all orders and
order status for this store. You can select the date range as well as which
orders you would like to see.
c) My Password:
You can change your password should
it be needed.
Should you experience any
difficulties with Famous Brands Online, please contact your regional
administrator for assistance.